Scope
Responsible body in terms of data protection laws and website operator of www.relax-cottage.com is:
DMVE S.à r.l.
Dominique Vervoort
8A, Op der Haart
L-9999 Wemperhardt
info@relax-cottage.com
DE-Tel.: +49 (0) 6561 69 77 360
LUX-Tel.: +352 20 600 808
Commercial register no. B179210
Value added tax identification number: LU26349252
This privacy policy is intended to inform the users of this website in accordance with the statutory provisions about the nature, scope and purpose of the collection and use of personal data by the website operator.
We take your privacy very seriously and treat your personal data confidentially and in accordance with the applicable data protection regulations, as well as this privacy policy.
Personal data collection and purpose
Personal data is information about your personal or factual circumstances, i.e. all information that relates to an identifiable natural person. This includes, for example, your surname and first name, your address, your telephone number, your e-mail address and other possible personal details.
Your data is collected in part because you provide it to us voluntarily. This is the case, for example, when you enter data in a contact form or send us an e-mail.
Other data is collected automatically by IT systems when visiting the website. This is mainly technical data (e.g. internet browser, operating system or time of page view). The collection of this data takes place automatically as soon as you visit our website.
Personal data will only be requested, processed and used to the extent necessary to provide the service you have requested.
Handling personal data
We only handle personal data insofar as this is possible in accordance with data protection regulations. We do not pass on your personal data to third parties unless you have expressly consented to the passing on of data or we are obliged to pass on data due to legal provisions and/or official orders.
Access data
When you call up our website, the browser of your end device automatically sends information to the server of our website. This information is temporarily stored in a so-called server log file. The following information is collected without your intervention and stored until automated deletion:
- IP address of the requesting computer
- Date and time of access
- Name and URL of the accessed file
- Website from which the access was made (referrer URL)
- Browser used and, if applicable, the operating system of your computer
The aforementioned data will be processed by us for the following purposes:
- Ensuring a smooth connection of the website
- Ensuring a comfortable use of our website
- Evaluation of system security and stability
- Evaluation for statistical purposes
The legal basis for data processing is Art. 6 para. 1 p. 1 lit. f DSGVO. Our legitimate interest follows from the purposes for data collection listed above. This collected data cannot be assigned to specific persons by the website operator and the data will not be merged with other data sources to draw conclusions about your person. However, we reserve the right to check the server log files retrospectively if we become aware of specific indications of unlawful use.
Cookies
This website uses cookies. These are small text files that are stored on your terminal device and accessed by your browser. There are two types of cookies that can be used: Session and permanent cookies. Session cookies are only valid for a limited time for a specific visit. They are deleted from your computer as soon as the browser is closed. Permanent cookies remain on your computer even after the browser is closed. Cookies cannot read any information on your hard drive and cannot identify you personally, but they do recognize your browser. Cookies do not cause any damage to your terminal device, do not contain viruses, Trojans or other malware. The use of cookies increases the usability and security of this website.
You can set common browsers so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. When deactivating cookies, the functionality of this website may be limited.
This website uses cookies to improve user-friendliness and to enable certain functions. Some cookies are essential, others are used for statistical or advertising purposes.
Cookies, especially those for personalised advertising (e.g. Google Ads Remarketing), are only stored with the user’s active consent.
Google also uses cookies for non-personalised ads, e.g. to measure success, detect fraud or limit frequency. Your consent is also required for this. Only after your consent will cookies be set and the corresponding Google tags loaded.
We store user consents in accordance with the GDPR guidelines, including the date, time, selection options and the consent text.
Revocation of consent
You can revoke your consent at any time with effect for the future.
This can be done via the ‘Cookie settings’ link in the footer of the website or by deleting the cookies in your browser.
Disclosure of third-party providers
As part of the use of Google Ads, Meta Pixel and other tracking technologies, third-party providers may also gain access to your personal data. A current list of the providers involved and their processing purposes can be found directly in the consent banner (‘Show services’) and in the cookie settings.
Contact details
If you contact the website operator using the contact options provided, your details will be stored so that they can be used to process and respond to your inquiry. Without your consent, this data will not be disclosed to third parties. The collected personal data will be deleted after completion of your request.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google Analytics uses so-called “cookies”. The information generated by the cookie about your use of this website will be transmitted to and stored by Google on servers in the United States. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link:https://tools.google.com/dlpage/gaoptout?hl=de . General information on Google data protection can be found at https://www.google.de/intl/de/policies/privacy/.
This website uses Google Analytics demographic reports, which use data from Google interest-based advertising and third-party visitor data (e.g., age, gender, and interests). This data is not traceable to a specific person and can be disabled at any time via the ad settings.
Newsletter
When registering for our newsletter, the data entered by the website visitor is used exclusively for the purpose of using the newsletter service.
The data that is entered into the input mask as part of the registration process is collected. These are: Salutation, name, e-mail address. Further data will not be collected. The data is used exclusively for sending the newsletter and is not passed on to third parties.
You can revoke your consent to the storage of your personal data and its use for the newsletter dispatch by the website operator at any time. In each newsletter you will find a link to this effect. In addition, the revocation can be made by unsubscribing from the newsletter on the website, as well as via the other contact options provided on the website.
Duration of data storage
We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated herein or as stipulated by the various storage periods provided for by law. After the respective purpose has ceased to exist or these periods have expired, the corresponding data will be routinely blocked or deleted in accordance with the statutory provisions.
Rights of the user: information, correction, blocking, deletion and objection
As a user, you can request information free of charge about what personal data has been stored about you. Provided that your request does not conflict with a legal obligation to store data, you have a right to have incorrect data corrected and to have your personal data blocked or deleted.
You can make changes or revoke consent by notifying us accordingly with effect for the future.
Change of our privacy policy
We reserve the right to occasionally adapt this data protection declaration so that it always complies with the current legal requirements or in order to implement changes to our services in the data protection declaration. The new privacy policy will then apply to your next visit.
Use of WhatsApp
The use of WhatsApp to contact Relax-Cottage is voluntary. Please note that WhatsApp is a service provided by WhatsApp Inc. If you use WhatsApp, you do so on your own responsibility and in accordance with the applicable WhatsApp terms of use and privacy policy, which you accepted when you installed the WhatsApp software on your mobile phone. The availability of the WhatsApp service and its functionality are not within our sphere of influence or responsibility. This also applies to the type and scope of use of your data transmitted via WhatsApp by the service provider and the location at which the service provider stores and processes this data. This location may also be outside the EU. We recommend that you familiarise yourself with WhatsApp’s terms of use and privacy policy. Further information can be found in the WhatsApp privacy policy at www.whatsapp.com/legal/#privacy-policy and at www.whatsapp.com.
We strongly advise you not to transmit sensitive data to us via WhatsApp. Accordingly, we will not provide you with any information on invoices, account data, master data, etc. via WhatsApp and will not request such data from you in this way. When you contact us via WhatsApp, you automatically provide us with your mobile phone number. We do not create any user profiles and do not pass your number on to third parties. The transmitted telephone number will only be used for communication via WhatsApp and possible telephone enquiries from us. Relax-Cottage deletes message histories and your transmitted telephone number if you request this from us in a WhatsApp message or if it is clear to us that the process has been completed and there is nothing to prevent retention periods, for example for legal defence. Relax-Cottage is not liable for any damage caused by your use of WhatsApp.
Meta Pixel (formerly Facebook Pixel)
Based on your consent, we collect data on our pages using ‘Meta Pixel’, a service provided by Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. This allows us to track the actions of users after they have been redirected to a provider website by clicking on a Facebook advert. This allows us to record the effectiveness of Facebook adverts for statistical purposes.
The data collected remains anonymous to us. This means that we cannot view the personal data of individual users. However, the data collected is stored and processed by Meta. We will inform you about this matter in accordance with our current information. Meta may link the data to your Facebook account data and use the data for its own advertising purposes, in accordance with its data policy https://www.facebook.com/about/privacy/.
Conversion tracking also allows Meta and its partners to show you adverts on and off Facebook. In addition, a cookie is stored on your computer for these purposes. The purpose and scope of the data collection and the further processing and use of the data by Meta as well as the related rights and setting options to protect the privacy of users can be found in Meta’s data protection information: https://www.facebook.com/about/privacy/ or at https://www.facebook.com/help/568137493302217.
If we transmit data to Meta for synchronisation purposes, it is encrypted and only then sent via a secure https connection. There it is matched with the data that has also been encrypted by Meta.
Meta Conversions API (formerly Facebook Conversion)
With your consent, we also use the Conversions API from Meta. The Conversions API establishes a connection between the advertiser’s marketing data and the Meta systems. This allows us to optimise ad targeting and measure the results. This is done via a secure connection between our server and Meta’s systems. In addition to Meta Pixel, server events are compared here to measure, report and optimise our offers.
Both processes, Meta Pixel and Conversions API, may involve the transmission of personal data to Meta Platforms, Inc, One Hacker Way, Menlo Park, CA 94025, USA. You also agree to this transfer with your consent. There is a risk that US security authorities may process your data without informing you and without providing you with legal remedies.
For ‘event data’ collected on our website, such as visits, app installations and purchases, we and Meta are joint controllers within the meaning of the General Data Protection Regulation (Art. 26 GDPR). The joint responsibility exists for the collection of data and its transfer to Meta. We have concluded an agreement for this, which you can view at the following link: https://www.facebook.com/legal/controller_addendum. You can contact us or Meta Platforms to exercise your data protection rights as set out in paragraph 1 of this Privacy Policy.
DMVE Sàrl is the controller of the aggregated ‘analytics data’ that Meta provides to us. Meta processes this data on our behalf. We have concluded a data processing agreement for this purpose: https://www.facebook.com/legal/terms/dataprocessing.
We delete personal data that we collect as part of the Meta services when you request us to do so. Please refer to Meta Platforms Ltd’s data policy for the retention period or contact the company itself.
You can revoke your consent to Meta Platforms’ services for the future by resetting your selection in our consent management system. You can also send a cancellation to us using the addresses provided in this document.
Remarketing or ‘similar target groups’ function of Google Inc.
We use the remarketing or ‘similar target groups’ function of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’) on our website. This function is used to analyse visitor behaviour and visitor interests. It also serves the purpose of presenting interest-based adverts to visitors to the website as part of the Google advertising network. The website visitor’s browser stores so-called cookies. These are small text files that are stored on your computer and make it possible to recognise the visitor when he or she visits a website that is part of the Google advertising network. The visitor can then be presented with targeted adverts on these pages. These adverts relate to content that the visitor has previously accessed on a website that uses Google’s remarketing function. According to Google, it does not collect any personal data during this process.
However, if you do not wish to use Google’s remarketing function, you can always deactivate it. To do this, make the appropriate settings at https://www.google.com/settings/ads.
Furthermore, you can permanently deactivate the use of cookies by Google by following the following link and downloading and installing the plug-in provided there: https://support.google.com/ads/answer/7395996?hl=de
Alternatively, you can deactivate the use of cookies by third-party providers by accessing the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and implementing the further information on opt-out mentioned there.
Further information on Google Remarketing and Google’s privacy policy can be found at: https://www.google.com/privacy/ads/
Google AdWords conversion tracking
We use the online advertising programme ‘Google AdWords’ and conversion tracking as part of Google AdWords. Google conversion tracking is an analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; ‘Google’). When you click on an advert placed by Google, a cookie for conversion tracking is stored on your computer. These cookies lose their validity after 30 days, do not contain any personal data and are therefore not used for personal identification. If you visit certain subpages of our website and the cookie has not yet expired, Google and we can recognise that you have clicked on the ad and have been redirected to this page. Each Google AdWords customer receives a different cookie. It is therefore not possible for cookies to be tracked via the website of AdWords customers.
The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. This tells customers the total number of users who clicked on their advert and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.
If you do not wish to participate in tracking, you can object to this use by preventing the installation of cookies by setting your browser software accordingly (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google’s privacy policy can be found at: https://policies.google.com/technologies/ads?hl=de , https://policies.google.com/privacy?gl=de
You can also deactivate personalised advertising for you in the Google advertising settings. You can find instructions on how to do this at https://support.google.com/ads/answer/2662922?hl=de. In addition, you can deactivate the use of cookies by third-party providers by visiting the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and implementing the further information on opting out mentioned there.
Use of a Consent Management Tool (CMP)
We use the Consent Management System Axeptio to manage your consents regarding cookies and tracking technologies. Axeptio is a provider certified by Google as part of the CMP Partner Programme (Gold Tier) and supports the IAB Transparency and Consent Framework (TCF) 2.2 and Google Consent Mode v2. Your consent is actively obtained (opt-in) and transmitted to Google so that tracking technologies are only triggered after your consent.
You can change your settings or withdraw your consent at any time via the ‘Cookie settings’ link in the website footer.
Further information on the processing of personal data by Google can be found at: https://business.safety.google/adsprocessorterms/
