Do you have a question? Frequently asked questions

Welcome to Relax-Cottage – your retreat for exclusive holiday accommodation and wellness suites in the Belgian Ardennes, the German Eifel, North Rhine-Westphalia, Lower Saxony and Luxembourg.

Many questions arise before booking or while planning your trip. Here you will find clear answers about booking, payment, check-in & check-out, cancellation, arrival and facilities. Would you like to know which accommodations are dog-friendly, whether the whirlpool is available all year round or what extras and services await you on site? Our FAQs provide you with everything at a glance so that your wellness holiday can start in a relaxed manner right from the start.

Our suites and chalets stand for comfort, design and relaxation in nature. Many accommodations offer private saunas, outdoor hot tubs, rain showers, panoramic views and fully equipped kitchens. We also clarify what is included in the services (e.g. bed linen, towels, final cleaning) and which options you can flexibly book in addition. Whether you’re looking for a romantic getaway, a short break with your dog or a long weekend of wellness, at Relax Cottage you’ll find the perfect accommodation in your favourite region. If you have any questions, you can contact our team quickly and easily using the contact form or by email. We look forward to making your stay as pleasant as possible.

Relax Cottage – exclusive holiday accommodation in the Ardennes, the Eifel, North Rhine-Westphalia, Lower Saxony and Luxembourg. Discover, book and arrive relaxed now.

Booking & Payment

Booking is easy and can be done online via our website. Select your desired accommodation and travel dates – once you have completed the booking process, you will receive your booking confirmation by email.

Yes, enter the voucher code in the field provided during the booking process and click on ‘Use this code’.
For older vouchers, please add ‘G-’ or ‘BAB-’ before the numbers and enter the date of issue. Multiple vouchers can be combined.

We accept all major credit cards (Visa, MasterCard, American Express, Maestro, Bancomat) as well as bank transfers.
Credit card payment is required for last-minute bookings. If you do not have a credit card, please contact us for a manual booking via bank transfer.

Some accommodations require a deposit. All details can be found under ‘Info & Conditions’ for the respective accommodation. The deposit is transferred directly to the owner.

Accommodation & Facilities

Yes, many accommodations are dog-friendly – perfect for a holiday with your dog in the Ardennes or the Eifel. Feel free to use our filter function or visit: Holiday with your dog

Yes, you can easily view all fenced accommodations using the filter function: Fenced accommodations

Yes, babies and toddlers (up to 3 years old) are welcome in most accommodations. You can find suitable accommodations here: Holiday with a baby
There is a fee of 25€. Some accommodations provide a cot and high chair. Accommodations that do not allow toddlers are marked accordingly.
Please note: Neither Relax-Cottage nor the owner are liable in the event of an accident.

Yes, some accommodations can be booked for just one night. To do so, use the filter function: Stay 1 night

Yes, all outdoor whirlpools are heated all year round and ready for immediate use – whether under the starry summer sky or during snowfall in winter.

Towels, bathrobes and bed linen are provided on site.
All accommodations have a fully equipped kitchen and at least one parking space. Wood for the wood-burning stove is also provided.
The exact amenities (e.g. coffee machine) can be found in the amenities list for each accommodation.

Many accommodations offer private wellness facilities such as saunas or whirlpools. Please refer to the respective accommodation description for details of the facilities available.

Services & Extras

Our partner Lina offers professional relaxation massages at several accommodations. Advance booking is required. After booking, you will receive all the information and contact details.

Yes, for example our welcome arrangement (49€), which can be booked in addition to your accommodation. You can find further available packages under ‘Facilities & Services’ for each accommodation.

Arrival & Stay

Depending on the accommodation, you will either be welcomed personally by the owner or receive a key code (after payment has been received).

Check-in: from 4 p.m. or 5 p.m
Check-out: until 10 a.m. or 11 a.m
Late check-out (Sunday, if available): until 4 p.m
You will find the exact times in the accommodation description, your booking confirmation or in the arrival form.

After paying the rental price, you will receive an arrival form with the owner’s contact details. The owner is your local contact person and will be happy to help you with any questions or problems you may have.

Final cleaning is included in the price. We only ask that you leave the accommodation tidy, empty the dishwasher and dispose of any rubbish.

Cancellation & Insurance

Yes, cancellations can be made at any time by email. Please note that a cancellation fee will be charged for cancellations. The exact terms and conditions can be found in our General Terms and Conditions (page 7, point F): General Terms and Conditions

Rebookings are possible depending on availability and agreement. Please contact us as early as possible.

We do not offer our own insurance, but we recommend that you take out travel cancellation insurance through your own insurance company or credit card (often already included).

Benefits for guests

With a customer account, you benefit from discounts and exclusive offers:

From the 4th booking: 3% discount
From the 6th booking: 5% discount

Discover our Last-Minute offers!

Enjoy the premium atmosphere as well as the special inclusive services set to make this vacation so unforgettable. This is what an overnight stay in a class of its own feels like! Moments of happiness are guaranteed during this unique break. Whichever of our special wellness suites you choose, you and your partner are set to experience something extraordinary. Let yourself be pampered, enjoy time together in a Relax Cottage.